Documentation

Go to Event Management → Tickets & Products → + Create. Select the type (Ticket/Product), set the price and available quantity. We support paid, free, subscription and tiered tickets (early bird, VIP, standard).

For tiered products, create multiple price tiers (Early Bird, Regular, VIP). Each tier can have its own price, sale date, discount and labels. Discounts are set in percentages (5%, 10%, 20%, 50%).

Set the available quantity directly on the ticket or via Capacity limits in the event settings. Capacity limits make it possible to share capacity between multiple products (e.g. the total capacity of the site).

In the event menu, click on Promo codes → Create. Set the code, type of discount (percentage/fixed amount), maximum number of uses and validity. Promo codes can be tied to specific tickets.

Set the minimum and maximum quantity per order in the ticket settings (Order Limits section). This allows you to make group purchases with a defined range.

Online platby kartou jsou na platformě již aktivní — zpracováváme je přes Stripe a nemusíte si zřizovat vlastní platební bránu. Pro offline platby (bankovní převod, hotovost) je nastavení v detailu akce.

Enable cashless payments in the event settings. NFC wristbands are assigned to visitors at check-in. The credit is recharged via a mobile application or at charging stations. POS terminals accept payments by attaching a wristband.

Visitors can add their ticket to Apple Wallet or Google Wallet. The feature is activated automatically after purchase — the link to add to wallet is in the confirmation email and on the order page.

Ve Správa akce → Objednávky najděte objednávku a klikněte na detail. Použijte tlačítko Vrátit platbu pro plný nebo částečný refund. Při online platbě se prostředky vrátí automaticky přes Stripe.

Přehled výplat najdete v Analytika → Přehled tržeb. Zobrazuje celkové tržby, poplatky platformy, DPH a čistý příjem. Výplaty probíhají přes Stripe na váš bankovní účet.

In Event Management → Vendors, click Add Vendor. Enter contact information and choose the type of cooperation. The seller will receive an e-mail with an invitation to register in the Vendor portal.

After adding a seller, assign them a booth — click on the seller's detail and select a position/booth. The vendor then sees their assigned booth in the Waiter App and can take orders.

Vendors manage their product inventory via the Vendor portal → Products. They can set available quantities, prices and categories. When sold out, the product is automatically hidden from the offer.

In the details of the seller, set the commission rate (percentage of sales). The commission is automatically deducted at checkout. Sellers see their sales, commissions and net income in real time.

In Event Management → Vendors → Report, you can see an overview of each vendor's sales. It includes total sales, number of transactions, top products and billing history.

The dashboard displays key metrics: total revenue, number of tickets sold, average order value and conversion rate. A graph of sales over time shows the trend of sales. Click on any metric for detail.

In Analytics → Reports you will find detailed overviews: sales by product, daily/weekly/monthly summaries, overview of promo codes and analysis of sales channels. All reports can be exported to CSV.

Check-in statistics show how many visitors came vs. how many tickets were sold. Check-in is done via the mobile application by scanning a QR code or an NFC chip. Statistics are updated in real time.

The income overview includes: gross sales, VAT, platform fees, refunds and net income. Display is possible for any period. The data is updated immediately after each transaction.

All data can be exported to CSV/Excel: list of orders, list of participants, financial summaries and check-in logs. Export is available in each section via the Export button in the upper right corner.

Visitors will receive an NFC wristband when entering the event. They top up credit on the wristband (online or at a charging station). Payments at the stands are made by touching the wristband to the terminal. The credit is stored securely on the server, not on the chip.

Activate the cashless system in Event management → NFC / Cashless. Wristbands are activated at check-in via the mobile application (Scan App). Each wristband is verified with a cryptographic signature for copy protection.

Visitors can top up their credit in three ways: 1) Online via web wallet, 2) At the charging station (CHIP_TOPUP terminal) with a card, 3) Cash at the info stand. An activation fee (CZK 10) is charged at the first top-up.

After the event, visitors will request a refund in the Wallet section. They enter the IBAN of the bank account and the credit is returned within 14 working days. Returns are free. The application deadline is 30 days from the end of the event.

Vendors accept payments through the Waiter App. Just select the products, enter the quantity and attach the customer's wristband. Payment will be made immediately. Offline mode stores transactions locally and syncs them when the connection is restored.

Download the Ebbo Scan app (iOS/Android). Log in with the organizer's details and select an event. Scan the QR codes on the tickets — the app will display the participant's name, ticket type and status (valid/already used/invalid).

will appear on the invoices If you use the cashless system, check-in can also be done by attaching an NFC wristband. The terminal automatically verifies the validity of the ticket and activates the wristband for cashless payments.

On the event dashboard (Live status) you can see in real time how many visitors have already arrived, current capacity and check-in statistics. The data is updated automatically every few seconds.

In Event Management → Staff & Artists, add team members with check-in access. You can set shifts, track attendance and limit access to specific zones or entrance gates.

Design an accreditation card template in the Card Printing section. Add logo, name, role and QR code. Passes can be printed individually or in bulk directly from the dashboard.

In Account Settings → Team, invite team members by entering their email. Each member will receive an invitation to register. You can have an unlimited number of team members on one account.

In Event Management → Page Designer, edit the public page of the event: upload a banner, logo, describe the event, add a map of the venue. In Settings → Branding, customize the colors and appearance of the sales widget.

In the Email and SMS section, create campaigns for participants. The system automatically sends order confirmations and tickets. You can target your own campaigns to all attendees or by ticket type.

Secure your account with two-factor authentication (2FA) through an authenticator app. Activate 2FA in Profile → Security. A new login from an unknown device requires verification with a code from an email.

In Event Management → Web Widget, copy the embed code. Embed it as an iframe on your website — the widget automatically adjusts to width, supports custom colors, and displays current ticket availability.

The platform processes personal data in accordance with the GDPR. Participants have the right to data access, rectification, erasure and portability. Account deletion requests are processed automatically.

Online payments are processed by a certified payment gateway (PCI DSS). We do not store payment card numbers on our servers. NFC cashless transactions are protected by HMAC cryptographic signature and fraud detection system.

Enable 2FA for all organizer, seller and visitor accounts. We support authentication applications (Google Authenticator, Authy) and verification of new devices with a code from an email.

Databáze je denně zálohována do šifrovaného S3 úložiště s ověřením integrity. Systém je sledován automatizovaným monitoringem (Sentry, watchdog). V případě incidentu informujeme dotčené uživatele do 72 hodin dle GDPR.

Consent to the sending of marketing messages is always separate from consent to the terms and conditions. Visitors can withdraw their consent to receive newsletters at any time in their account settings.